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What will happen next?

Please note the following text will be sent from (310) 889-0620 once you click “submit”. It can take up t 30 minutes for the text to be delivered. If the person calls that number,  it will ring to your front desk.
Here’s a copy of the text  :
Hi {First Name}  Thank you for visiting Tower Ear, Nose, & Throat (Tower ENT)! We value your feedback. How likely is it that you would recommend us to a friend or family member on a scale of 1 to 10?
If the person answers 1-8, we will request “private feedback” and you will receive an email with that they answer, so you can address their concerns. The “negative feedback” will NOT be public.
If the person answers 9-10, will request a public review to Tower ENT’s Google Business Page. The positive feedback will BE public.